Resources
Frequently Asked Questions
What is Telehealth?
Ensuring the utmost security and compliance with HIPAA regulations is our priority in every telehealth appointment conducted between patients and our therapists. Our teleconferencing software employs advanced encryption measures to safeguard all video and audio data, guaranteeing patient privacy.
Holistia Health is dedicated to providing a secure and HIPAA-compliant environment for interactions between patients and clinicians during telehealth video appointments. Our teleconferencing software employs robust encryption protocols, ensuring the confidentiality of all transmitted data, including video and audio.
While most commercial insurances do cover telehealth visits, it’s essential to note that coverage can vary among insurance carriers. We highly recommend reaching out to your insurance carrier before scheduling a telehealth visit to confirm if telehealth is a covered benefit under your specific plan.
You and your clinician have the flexibility to schedule appointments that align with your preferences. Virtual appointments offer a convenient and accessible option for your healthcare needs, providing the flexibility to tailor your appointments to suit your lifestyle.
For more information on the security of telehealth appointments, HIPAA compliance, insurance coverage, and virtual appointment scheduling, feel free to contact us. We are committed to ensuring a seamless and secure telehealth experience for our patients.
Insurance & Billing Info
Holistia Health accepts most commercial insurance plans in the states where our services are offered. If your insurance carrier is not listed, kindly reach out to us for personalized assistance.
State Medicaid programs provide mental health and, in some cases, substance use disorder services. Additionally, preventive mental health care is covered. For specific inquiries about Medicare and Medicaid coverage, please contact us.
If you have inquiries about your coverage or financial responsibility, we recommend reaching out directly to your plan administrator. Clear communication ensures a comprehensive understanding of your insurance benefits.
It’s important to update us if there are changes in your insurance coverage. Verify whether Holistia Health is preferred or in-network with your insurance carrier, and confirm your health insurance details, including credit card information, when scheduling and attending appointments.
Patients are financially responsible for mental health services and any fees not covered by insurance, including late cancellations and missed appointments.
Holistia Health requires patients to have a credit card on file, securely managed by our third-party billing platform. Payments are processed either at the time of service or after insurance confirmation of patient responsibility.
Providing credit card information before your visit streamlines the payment process, especially for telehealth appointments. We appreciate your cooperation with this policy.